Returns, Refund, Shipping & Alteration Policy

Return Policy

We do not accept returns unless the product is defective.

Customers must inform us of any defect within 7 days of receiving the product. After 7 days from the date of delivery, the product will not be eligible for return.

Please Note: Sale products are not applicable for return.

Refund Policy

We do not offer refunds unless the product is confirmed to be defective. If the product is defective we will offer a exchange product or issue a credit note so that customer can use the credit note for future orders. Please note the credit note will be issue within 3-4 working days and it will be added to your wallet after receiving the defective product,. The expiry limit for the credit note will be 3 months.

Customers must notify us within 7 days of receiving the product. Refund requests made after 7 days from the date of delivery will not be considered.

Please Note: Sale products are not applicable for refund.

Exchange Policy

Customized Products

Exchange is not allowed for customized products. However, we offer one-time free alteration.
Please refer to our Alteration Policy for more details.

Non-Customized Products

We accept exchanges for non-customized products under the following conditions:

Customers must inform us about the issue within 7 days of receiving the product.

The product must be returned to our Head Office.

Once we receive the returned product, we will deliver the exchanged product within 7-10 working days.

The value of the returned product must be equal to or less than the value of the exchange product selected.

Please Note: Sale products are not applicable for exchange.

Shipping Policy

We offer two shipping options:

1. Express Shipping

Shipping Charges: Rs. 600

Deliver Timeline: Within 72 hours

2. Standard Shipping

Shipping Charges:

Rs. 125 for COD orders

Free for prepaid orders

Deliver Timeline: Within 7-10 working days

ALTERATION POLICY

In the event of a sizing issue concerning a product we will be happy to make the required alterations to the existing piece. Customer needs to inform us regarding the issue within 1 month 

Only one free alteration is provided per piece.

The return of the garment will be the customer’s responsibility and any charges would have to be borne by the customer. However, the shipping charges once the piece is altered will be at Suman Nathwani's cost.

FAULTY GOODS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at Suman Nathwani take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@sumannathwani.com  about the fault.

Returns of faulty goods must be returned to us within 7 days of being received.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase. Please note that refunds can take up to 30 days and are subject to regulations. Credit note will be applicable for 1yrs after the issuing date.

Discounted products:

All products on sale are un-exchangeable at any cost. Alteration charges is applicable only when the discount is more than or equal to 40%. Below 40% if alterations are mentioned while placing the order, then NO extra charges applicable. 

Alteration charges for the products (>=40% off) shall be charged extra depending on what is getting altered it may range from anything in between Rs.100 to Rs.500. The amount will have to be given either by paytm, google pay or neft transfer. No COD for this charges will be acceptable.

How to mention alteration on cart page while placing order:

Step 1:- Add your selected garment to cart.

Step 2 :- Click on cart icon on the header.

Step 3:- Click on plus sign beside Additional Note message below check out button and type your measurements there. 

Step 4:- Check out and place your order.